Welcome to the Hit Points Loyalty Scheme!
By participating in our loyalty program, you agree to the following terms and conditions:
Who is the scheme open to?
- The Hit Points Loyalty Scheme is open to all customers who have created an account on our website and are purchasing products for their own use.
- We reserve the right to close the loyalty account of any person we believe to be purchasing for trade or reselling purposes. All awarded points will be cancelled
How do I earn points?
- Hit Points are awarded once an order is shipped. There may be a short delay between the order shipping and the Hit Points being added to your account.
- For a pre-orders product with future release date, the points will only be awarded at release once the the order has charged and shipped.
- Hit Points may also be awarded for you performing other activities.
- We reserve the right to adjust the number of points earned or redeemed for specific products or promotions.
Visit our Hit Points page for further information
What is the value of HIT Points?
- Points can be redeemed for discounts on future purchases or other rewards
- From time to time, we may offer other exclusive rewards to our loyalty scheme members.
Visit our Hit Points page to see the current rewards
What happens with cancelled or refunded orders?
- Hit Points will not be awarded for any order that is cancelled and will be deducted for any order that is refunded.
How many Hit Points do I have?
Visit our Hit Points page to see your current balance and details of Hit Points earned or redeemed
Any other terms?
- Points can only be redeemed on our website. Points cannot be redeemed in-store or on other platforms.
- Points cannot be transferred between accounts.
- Points will expire after 12 months of inactivity. Inactivity is defined as no purchases or redemptions made within the past 12 months.
- Rewards are granted by way of vouchers. These vouchers will expire after 6 months (180 days).
- We reserve the right to modify or terminate the Hit Points Loyalty Scheme at any time without prior notice.
- We reserve the right to cancel or suspend any account that violates these terms and conditions or engages in fraudulent activity.
- By participating in the Hit Points Loyalty Scheme, you consent to receive promotional emails and updates regarding the loyalty program.
- These terms and conditions are governed by the laws of England and Wales.
- If you have any questions or concerns about the Hit Points Loyalty Scheme, please contact our customer service team at: shop@hit.co.uk